PRIVACY STATEMENT BETWEEN USER AND RIVER GRILLS, LLC (DBA rivergrills.com, River Grills)
Effective Date July 1st, 2022
RIVER GRILLS, LLC (DBA rivergrills.com, River Grills) is committed to protecting your privacy and developing technology
that gives you the most powerful and safe online experience. This Statement of Privacy
applies to the RiverGrills site and governs data collection and usage.
By using the RiverGrills site, you consent to the data practices described
in this statement.
COLLECTION OF YOUR PERSONAL INFORMATION
For consumers ordering products, RiverGrills collects (in the category of personal information), personally identifiable information as follows: name, email
address, home or work address (for delivery orders only), and telephone number (to alert you when order is ready for pickup/delivery, or to call you in case there is an issue with your order)
This information is to make the ordering system work properly and so we can identify you for your order. We also may temporarily collect, but do not save, your geocoordinates (latitude/longitude) so we can
find appropriate shipping costs to you.
For consumers, providing your Mobile Phone number, allows us to notify you of new orders as well as give you assistance with your setup and technical support of the system via Txt Msg or phone calls to you. We are not responsible for any SMS Txt Msg rates you may incur from a carrier.
For customers, ordering from us, by providing your Mobile Phone number, you are opting in so that we can notify you whenever your order is ready for delivery (or pickup). By providing your Email Address, you agree to allow RiverGrills to email you an invoice of your current order as well as are opting in to email marketing so that we may email you about other businesses or offerings in your area related to the RiverGrills platform.
There is also information about your computer hardware and software that is automatically
collected by RiverGrills. This information can include: your IP address,
browser type, domain names, access times, referring website addresses, as well as location data so we can find and locate shipping amounts properly. This
information is used by RiverGrills for the operation of the service, to
maintain quality of the service, and to provide general statistics regarding use
of the RiverGrills site. Our apps in the app stores (coming soon) will prompt for location access but will not collect background location data. We use location information to either find location data nearby if you are a consumer as well as to pinpoint the location of your shipping service.
Please keep in mind that if you directly disclose personally identifiable information
or personally sensitive data through RiverGrills,
this information may be collected and used by others.
You may notify us at any time to have your information purged from our system by sending us an email with your request to firstname.lastname@example.org.
Or, call us at +1 727-506-3283
Consumers in the state of California may request access to review, delete, or restrict the processing of their personal identifieable information collected through the app using the above-mentioned contact information.
Consumers who are minors, if we know they are minors, will have their information obfuscated/encrypted so that we only know an order was placed at a period of time and to a specific business, but that no personal identifiable information can be extracted of that minor. If you are a minor or are parent or guardian of a minor that you know uses RiverGrills, you may request deletion and/or obfuscation of the minor's information at any time also using the previously mentioned contact information above.
This information is the only information we collect so that the provider can identify your order and know that it belongs to you as well as can contact you in case there is a question or problem with your order. For minors under age 16, or anyone else for that matter, we do not collect any additional information other than this bare minimum needed in case the business needs to contact you about your order.
By default, the above information is kept for a period of up to 3 years for accounting purposes by businesses and for their bookkeeping and tax purposes.
RiverGrills encourages you to review the privacy statements of Web sites
you choose to link to from RiverGrills so that you can understand how those
Web sites collect, use and share your information. RiverGrills is not responsible
for the privacy statements or other content on Web sites outside of the RiverGrills
and RiverGrills family of Web sites.
USE OF YOUR PERSONAL INFORMATION
RiverGrills collects and uses your personal information to operate the RiverGrills
Web site and deliver the services you have requested. RiverGrills also uses
your personally identifiable information to inform you of other products or services
available from RiverGrills and its affiliates. RiverGrills may also
contact you via surveys to conduct research about your opinion of current services
or of potential new services that may be offered.
RiverGrills does not sell, rent or lease your 'customers' or 'customer lists' to third parties.
RiverGrills may, from time to time, contact you on behalf of external business
partners about a particular offering that may be of interest to you and communicate with you about
value added offerings. In addition, RiverGrills
may share data with trusted partners to help integrate with value-add services to
provide additional functionality and benefit to merchants/customers using our platform such as selecting a payment provider to use with RiverGrills or mapping services to make you more visible when your business is active.
You may choose not to use these other like/similar services and may email us to have
your data removed from these other services if you choose not to use them or they do
not benefit you. We may also share data to help us perform statistical analysis, send
you email or postal mail, provide customer support, or arrange for deliveries. All
such third parties are prohibited from using your personal information except to
provide these services to RiverGrills, and they are required to maintain
the confidentiality of your information.
RiverGrills does not use or disclose sensitive personal information, such
as race, religion, or political affiliations, without your explicit consent.
RiverGrills keeps track of the Web sites and pages our customers visit within
RiverGrills, in order to determine what RiverGrills services are
the most popular. This data is used to deliver customized content and advertising
within RiverGrills to customers whose behavior indicates that they are interested
in a particular subject area.
We send periodic updates via email (newsletters) as well as order notification emails (invoices).
You may unsubscribe to newsletters at any time using the Unsubscribe link provided within our periodic newsletters
which often also contain important system updates and enhancements. However, we have the right to always email you related to information about your account as well as copy you on things related to the usage of this platform such as order invoices as your customers place orders.
RiverGrills Web sites will disclose your personal information, without notice,
only if required to do so by law or in the good faith belief that such action is
necessary to: (a) conform to the edicts of the law or comply with legal process
served on RiverGrills or the site; (b) protect and defend the rights or
property of RiverGrills; and, (c) act under exigent circumstances to protect
the personal safety of users of RiverGrills, or the public.
The RiverGrills Web site use "cookies" to help you personalize your online
experience. A cookie is a text file that is placed on your hard disk by a Web page
server. Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you, and can only be read by a web server in the
domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save
you time. The purpose of a cookie is to tell the Web server that you have returned
to a specific page. For example, if you personalize RiverGrills pages, or
register with RiverGrills site or services, a cookie helps RiverGrills
to recall your specific information on subsequent visits. This simplifies the process
of recording your information, such as name, phone number, or email address, and so on. When you return to the same RiverGrills Web site, the information
you previously provided can be retrieved, so you can easily use the RiverGrills
features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. If you choose to decline cookies, you may not be able to fully experience
the interactive features of the RiverGrills services or Web sites you visit.
SECURITY OF YOUR PERSONAL INFORMATION
RiverGrills secures your personal information from unauthorized access,
use or disclosure. RiverGrills secures the personally identifiable information
you provide on computer servers in a controlled, secure environment, protected from
unauthorized access, use or disclosure. When personal information (such as a credit
card number) is transmitted to other Web sites, it is protected through the use
of encryption, such as the Secure Socket Layer (SSL) protocol. RiverGrills does not house or store sensitive information such as credit card details. These are transmitted real-time and are directly processed by a business's selected payment provider such as Square, Clover (Clover coming soon), or PayPal. This sensitive data never gets stored on RiverGrills servers or databases and only refernces to your payment such as a Payment ID are stored in our platform.
CHANGES TO THIS STATEMENT
RiverGrills will occasionally update this Statement of Privacy to reflect
company and customer feedback. RiverGrills encourages you to periodically
review this Statement to be informed of how RiverGrills is protecting your
RiverGrills welcomes your comments regarding this Statement of Privacy.
If you believe that RiverGrills has not adhered to this Statement, please
contact RiverGrills at info@RiverGrills.net.
Or, call us at +1 727-506-3283.
We will use commercially reasonable efforts to promptly determine and remedy the