Effective Date July 1st, 2022

RIVER GRILLS, LLC (DBA, River Grills) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the RiverGrills site and governs data collection and usage. By using the RiverGrills site, you consent to the data practices described in this statement.


For consumers ordering products, RiverGrills collects (in the category of personal information), personally identifiable information as follows: name, email address, home or work address (for delivery orders only), and telephone number (to alert you when order is ready for pickup/delivery, or to call you in case there is an issue with your order) This information is to make the ordering system work properly and so we can identify you for your order. We also may temporarily collect, but do not save, your geocoordinates (latitude/longitude) so we can find appropriate shipping costs to you.

For consumers, providing your Mobile Phone number, allows us to notify you of new orders as well as give you assistance with your setup and technical support of the system via Txt Msg or phone calls to you. We are not responsible for any SMS Txt Msg rates you may incur from a carrier.

For customers, ordering from us, by providing your Mobile Phone number, you are opting in so that we can notify you whenever your order is ready for delivery (or pickup). By providing your Email Address, you agree to allow RiverGrills to email you an invoice of your current order as well as are opting in to email marketing so that we may email you about other businesses or offerings in your area related to the RiverGrills platform.

There is also information about your computer hardware and software that is automatically collected by RiverGrills. This information can include: your IP address, browser type, domain names, access times, referring website addresses, as well as location data so we can find and locate shipping amounts properly. This information is used by RiverGrills for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the RiverGrills site. Our apps in the app stores (coming soon) will prompt for location access but will not collect background location data. We use location information to either find location data nearby if you are a consumer as well as to pinpoint the location of your shipping service.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through RiverGrills, this information may be collected and used by others.

You may notify us at any time to have your information purged from our system by sending us an email with your request to Or, call us at +1 ‪727-506-3283

Consumers in the state of California may request access to review, delete, or restrict the processing of their personal identifieable information collected through the app using the above-mentioned contact information.

Consumers who are minors, if we know they are minors, will have their information obfuscated/encrypted so that we only know an order was placed at a period of time and to a specific business, but that no personal identifiable information can be extracted of that minor. If you are a minor or are parent or guardian of a minor that you know uses RiverGrills, you may request deletion and/or obfuscation of the minor's information at any time also using the previously mentioned contact information above.

This information is the only information we collect so that the provider can identify your order and know that it belongs to you as well as can contact you in case there is a question or problem with your order. For minors under age 16, or anyone else for that matter, we do not collect any additional information other than this bare minimum needed in case the business needs to contact you about your order.

By default, the above information is kept for a period of up to 3 years for accounting purposes by businesses and for their bookkeeping and tax purposes.

RiverGrills encourages you to review the privacy statements of Web sites you choose to link to from RiverGrills so that you can understand how those Web sites collect, use and share your information. RiverGrills is not responsible for the privacy statements or other content on Web sites outside of the RiverGrills and RiverGrills family of Web sites.


RiverGrills collects and uses your personal information to operate the RiverGrills Web site and deliver the services you have requested. RiverGrills also uses your personally identifiable information to inform you of other products or services available from RiverGrills and its affiliates. RiverGrills may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

RiverGrills does not sell, rent or lease your 'customers' or 'customer lists' to third parties. RiverGrills may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you and communicate with you about value added offerings. In addition, RiverGrills may share data with trusted partners to help integrate with value-add services to provide additional functionality and benefit to merchants/customers using our platform such as selecting a payment provider to use with RiverGrills or mapping services to make you more visible when your business is active. You may choose not to use these other like/similar services and may email us to have your data removed from these other services if you choose not to use them or they do not benefit you. We may also share data to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to RiverGrills, and they are required to maintain the confidentiality of your information.

RiverGrills does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

RiverGrills keeps track of the Web sites and pages our customers visit within RiverGrills, in order to determine what RiverGrills services are the most popular. This data is used to deliver customized content and advertising within RiverGrills to customers whose behavior indicates that they are interested in a particular subject area.

We send periodic updates via email (newsletters) as well as order notification emails (invoices). You may unsubscribe to newsletters at any time using the Unsubscribe link provided within our periodic newsletters which often also contain important system updates and enhancements. However, we have the right to always email you related to information about your account as well as copy you on things related to the usage of this platform such as order invoices as your customers place orders.

RiverGrills Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on RiverGrills or the site; (b) protect and defend the rights or property of RiverGrills; and, (c) act under exigent circumstances to protect the personal safety of users of RiverGrills, or the public.


The RiverGrills Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize RiverGrills pages, or register with RiverGrills site or services, a cookie helps RiverGrills to recall your specific information on subsequent visits. This simplifies the process of recording your information, such as name, phone number, or email address, and so on. When you return to the same RiverGrills Web site, the information you previously provided can be retrieved, so you can easily use the RiverGrills features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the RiverGrills services or Web sites you visit.


RiverGrills secures your personal information from unauthorized access, use or disclosure. RiverGrills secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. RiverGrills does not house or store sensitive information such as credit card details. These are transmitted real-time and are directly processed by a business's selected payment provider such as Square, Clover (Clover coming soon), or PayPal. This sensitive data never gets stored on RiverGrills servers or databases and only refernces to your payment such as a Payment ID are stored in our platform.


RiverGrills will occasionally update this Statement of Privacy to reflect company and customer feedback. RiverGrills encourages you to periodically review this Statement to be informed of how RiverGrills is protecting your information.


RiverGrills welcomes your comments regarding this Statement of Privacy. If you believe that RiverGrills has not adhered to this Statement, please contact RiverGrills at Or, call us at +1 ‪727-506-3283. We will use commercially reasonable efforts to promptly determine and remedy the problem.