Frequently Asked Questions

The grilling surface measures a large 17" X 33" (561 sq. inches). The permanent post is buried into the ground approximately 2 ft. Above ground, the main post height is approximately 3 ft (excluding the wooden turnable handle at the the top). The grilling surface height is adjustable by using the turnable wooden handle.

We are always checking shipping rates so that we can keep the total grill costs as low as possible for our customers. Our current shipping rate is a flat rate for the United States and you can see the up-to-date shipping fees during checkout. Therefore, we monitor rates for UPS, FedEx, and USPS and will use the best provider at the time of shipment. We want our product to get shipped to you as soon as possible and maintaining the quality at the same time.

From the time you place your order, expect a delivery of your grill anytime from 2-4 weeks based on ordered volume and our current inventory. You will receive a notification when your grill ships along with a tracking link.

Installation of the Support Post should be performed using (1) 40lb bag of cement and it should be buried 2 feet in the ground for the best support of your grill. This should be left to harden for 48 hours during which time you can assemble the remaining pieces of your grill carrier and cooking assembly. After 48 hours, you can then simply slide the grill carrier pole over top of the Support Post to make grill ready for action! At any time you can remove the grill carrier off of the Support Post to clear it away for the winter or for storage when not in use. The Support Post is permanently installed so make sure you use a level and install it straight.

Installation Summary

  1. Expect 1 hour for digging and placement of Support Post w/ cement. Use a level to install it straight up and down. Pay CLOSE attention to which side you bury in the ground!
  2. Next, expect 30 minutes for assembly of the grill assembly and cooking assembly.
  3. Finally, wait 48 hours for cement to harden around Support Post before sliding the grill assembly post over top of the Support Post.

Your credit card will be charged immediately at the time you place your order so that we can begin assembling your grill and preparing it for shipment.

Satisfaction is guaranteed for your grill. Full refunds are available from 30 days of purchase as long as all grill materials can be returned and the mounting pole has not been cemented into the ground. When materials have been returned, a refund can be granted.

Simply call us or submit our Support Form for assistance.

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Call us at +1 ‪727-506-3283